Refund policy

Every Aayta saree is chosen individually, so we don’t accept returns or exchanges for a change of mind. Please read each product page carefully, and write to care@aayta.com with any question before you order.

If your saree arrives damaged, defective or isn’t the piece you ordered, tell us within 48 hours of delivery at care@aayta.com. Please include your order number and an unboxing video — one continuous recording from the sealed parcel to the opened saree. Once we’ve verified it, we’ll arrange and pay for the pickup, and refund you in full to your original payment method, initiated within 7 business days of verification. Your bank may take a few more days to show it. Where an identical piece is available, we can offer it as a replacement instead.

What isn’t a defect. Handwoven and hand-printed cloth carries slight variation in motif, alignment, colour and texture. Where a piece has a notable characteristic, its product page describes it.

Cancellation. You can cancel within 24 hours of placing your order for a full refund to your original payment method, on the same timeline. After 24 hours, orders can’t be cancelled.

Your rights. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Grievance Officer: Shreyas Rao, Co-founder · grievance@aayta.com · +91 73046 63711. We acknowledge every grievance within 48 hours and aim to resolve it within one month.